Client Services & Administrative Specialist

WTW; Leeds; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Life insurance

Pension scheme

Hybrid working options

Volunteer day

Share scheme

Cycle-to-work

Dental & optical cover

Job summary

Willis Towers Watson is seeking an experienced business support administrator for a 12-month maternity cover in Leeds city centre. The role focuses on high-quality client service, calendar and travel management, file maintenance, and supporting client projects.

You will handle billing, WIP/AR follow-ups, and collaborate with consultants and client teams. Strong organisational, numeracy, and communication skills are essential.

Qualifications

• Previous experience in a client facing administrative or professional support role.
• Strong organisational skills with the ability to prioritise and meet deadlines.
• High level of accuracy with numeracy and handling billing/financial data.
• Excellent written and verbal communication, able to work with colleagues at all levels.
• Proficient in MS Office 365 (Word, PowerPoint, Outlook, Teams) and Excel.
• Discretion handling sensitive information professionally.
• Proven analytical, organisational and project management abilities.
• Strong interpersonal and teamworking skills.

Responsibilities

• Provide high level administrative support to consultants and client teams.
• Manage calendars, meetings, venues, catering, AV/IT, and note-taking.
• Arrange travel and mailbox management with minimal intervention.
• Maintain client files and records per Records Management standards.
• Support archiving and recall of physical files where required.
• Set up SharePoint sites and client workspaces; manage contracts docs in database.
• Produce client materials (reports, letters, notes, presentations) per templates and branding.
• Support small to medium client projects and track actions/results.
• Oversee monthly billing process for allocated clients and budget tracking.

Skills

Organisational skills

Communication skills

Numeracy

Teamwork

Customer service

Discretion

Analytical skills

Initiative

Tools

SharePoint

MS Office 365

Excel

Job description

Willis Towers Watson is seeking an experienced business support administrator for a 12-month maternity cover in Leeds city centre. The role focuses on high-quality client service, calendar and travel management, file maintenance, and supporting client projects.

You will handle billing, WIP/AR follow-ups, and collaborate with consultants and client teams. Strong organisational, numeracy, and communication skills are essential.