Client Experience Specialist

Watches of Switzerland Group PLC; Narborough; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Enjoy your Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

A luxury retail company is seeking an Assistant for their Customer Relations Team. The role involves managing customer enquiries and complaints while ensuring a high standard of customer service. Applicants should possess strong communication and IT skills, be natural problem solvers, and demonstrate attention to detail. The position offers various benefits including a Holiday Purchase Scheme and a generous discount scheme.

Qualifications

• Exceptional communication and interpersonal skills are essential.
• Excellent IT skills and comfort with new systems required.
• Problem solver with initiative needed.

Responsibilities

• Handle and resolve day-to-day enquiries and complaints.
• Monitor current administrative processes to ensure compliance.
• Make recommendations to enhance customer experience.

Skills

Exceptional communication and interpersonal skills

Excellent IT skills

Problem solving

Attention to detail

Influencing and inspiring others

Self-motivated

Job description

A luxury retail company is seeking an Assistant for their Customer Relations Team. The role involves managing customer enquiries and complaints while ensuring a high standard of customer service. Applicants should possess strong communication and IT skills, be natural problem solvers, and demonstrate attention to detail. The position offers various benefits including a Holiday Purchase Scheme and a generous discount scheme.