Remote Customer Experience Assistant

School Result; Birmingham; Remote; GBP 24,769 - 30,274; Full time

Benefits offered by this job

Comprehensive training and development

Family-friendly policies

Business mileage reimbursement

Job summary

A leading housing organization is seeking a Customer Experience Assistant to support its Customer Experience Team. This remote role involves managing complaints, coordinating enquiries, and improving customer service efficiency. The ideal candidate will possess strong communication and organizational skills and have experience dealing with complex customer needs. The position offers a salary of up to £27,522 per year and opportunities for professional development in a supportive team environment.

Qualifications

• Experience supporting customers with complex or sensitive issues.
• Strong organisational skills and ability to prioritise.
• Clear and professional communication skills.

Responsibilities

• Manage complaints, compliments, and escalations.
• Coordinate councillor and MP enquiries.
• Support investigations and track case progress.

Skills

Customer support experience

Organisational skills

Communication skills

Empathetic approach

Microsoft Word proficiency

Microsoft Excel proficiency

Education

GCSEs in Maths and English (A–C)

Job description

A leading housing organization is seeking a Customer Experience Assistant to support its Customer Experience Team. This remote role involves managing complaints, coordinating enquiries, and improving customer service efficiency. The ideal candidate will possess strong communication and organizational skills and have experience dealing with complex customer needs. The position offers a salary of up to £27,522 per year and opportunities for professional development in a supportive team environment.