Luxury Customer Concierge & Personalisation Specialist

Anya Hindmarch; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury accessories brand based in Battersea is seeking a Customer Service Specialist. This role involves supporting customers across multiple channels and cultivating lasting customer relationships through expert product knowledge. Responsibilities include handling customer inquiries, resolving issues, and assisting with bespoke orders. Ideal candidates should possess exceptional communication skills, customer service experience, and a strong understanding of luxury brand values. The position is full-time, Monday to Friday, with a focus on delivering personalized, world-class service.

Qualifications

• Exceptional communication skills with confidence in customer interactions.
• Experience in previous customer service roles is preferred.
• Ability to maintain accurate records and manage tasks efficiently.

Responsibilities

• Support customers with a concierge service via various channels.
• Anticipate customer needs and resolve cases through personalized solutions.
• Assist with online bookings and manage bespoke orders.

Skills

Exceptional people skills

Highly proficient in spoken and written English

Previous experience in customer service roles

High level of numeracy

Organised and able to multitask

Empathetic listening skills

Self-motivated with a positive attitude

Ability to learn new systems quickly

Tools

SAP

Zendesk

Job description

A luxury accessories brand based in Battersea is seeking a Customer Service Specialist. This role involves supporting customers across multiple channels and cultivating lasting customer relationships through expert product knowledge. Responsibilities include handling customer inquiries, resolving issues, and assisting with bespoke orders. Ideal candidates should possess exceptional communication skills, customer service experience, and a strong understanding of luxury brand values. The position is full-time, Monday to Friday, with a focus on delivering personalized, world-class service.