Member Experience Specialist

Beauty Pie; London; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Free Membership to Beauty Pie

Private Medical Insurance

Flexible bank holidays

25 days holiday plus birthday off

Job summary

A leading beauty and wellness brand in London seeks a Customer Happiness Associate. This role involves assisting members through various channels, ensuring exceptional service and experience. The ideal candidate possesses strong communication skills, a customer-obsessed approach, and the ability to resolve queries efficiently. Join a dynamic team committed to diversity and a positive work culture with opportunities for career growth.

Qualifications

• Experience in customer service or related fields.
• Strong ability to handle customer queries effectively.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist members with inquiries via different channels.
• Provide personalized solutions for customer queries.
• Ensure a smooth customer journey from inquiry to resolution.

Skills

Customer Obsessed

Effective Communication

Problem-Solving

Tools

Zendesk

Job description

A leading beauty and wellness brand in London seeks a Customer Happiness Associate. This role involves assisting members through various channels, ensuring exceptional service and experience. The ideal candidate possesses strong communication skills, a customer-obsessed approach, and the ability to resolve queries efficiently. Join a dynamic team committed to diversity and a positive work culture with opportunities for career growth.