Client Experience & Operations Coordinator

Pure Resourcing Solutions Limited; Stevenage; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Healthcare cash plan

Discounted gym

25 days holiday

Christmas shutdown

Modern working environment

Job summary

Pure Resourcing Solutions Limited is seeking a Client Services Coordinator in Stevenage to support a busy business centre. The role blends customer service, administration, sales support and operations to create a positive experience for clients and visitors.

You will welcome clients, handle enquiries by phone and email, coordinate viewing arrangements and support the centre's daily operations in a professional, proactive environment.

Qualifications

• Previous experience in an administrative or customer facing role.
• Strong customer service skills with a professional and friendly approach.
• Good organisational skills and the ability to manage multiple tasks.
• Confident using Microsoft Office and other business systems.
• Able to work independently, use initiative, and adapt to changing priorities.
• Experience in a concierge or business centre environment would be beneficial.

Responsibilities

• Welcome clients and visitors and ensure a positive customer experience.
• Respond to enquiries by phone and email, arranging viewings and following up on leads.
• Manage client administration, including records, invoicing, and service updates.
• Coordinate meeting room bookings and ensure rooms are prepared to company standards.
• Monitor stock levels, report maintenance issues, and support general centre operations.
• Work closely with the Centre Manager to assist in all areas of the business.
• Ensure meeting rooms are kept clean and tidy and that centre staff are aware of bookings.
• Handle customer queries professionally and escalate issues where appropriate.

Skills

Customer service

Communication

Time management

Problem solving

Tools

Microsoft Office

Job description

Pure Resourcing Solutions Limited is seeking a Client Services Coordinator in Stevenage to support a busy business centre. The role blends customer service, administration, sales support and operations to create a positive experience for clients and visitors.

You will welcome clients, handle enquiries by phone and email, coordinate viewing arrangements and support the centre's daily operations in a professional, proactive environment.