Client Experience & Journey Coordinator/Remote

Effortless travel solutions ETS; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading travel solutions provider is looking for detail-oriented Client Journey Coordinators to support clients throughout the travel planning process. In this fully remote position, you will communicate directly with clients to understand their travel preferences and goals, provide tailored recommendations, and ensure a memorable travel experience. Flexible scheduling and access to training tools are part of this role, making it ideal for those passionate about customer service.

Benefits

Flexible schedule

Access to industry tools and training

Opportunities for professional development

Travel-related benefits

Qualifications

• Ideal for individuals who enjoy helping others and communicating with clients.
• Experience in customer service is beneficial.
• Ability to work remotely and manage time effectively.

Responsibilities

• Communicate with clients to understand travel preferences and goals.
• Provide accurate destination information and tailored recommendations.
• Coordinate and organize travel itineraries.
• Assist clients before, during, and after travel as needed.
• Utilize booking and client management systems.
• Maintain timely and professional communication.

Skills

Customer service orientation

Strong communication skills

Detail-oriented

Tools

Booking systems

Client management systems

Job description

We are seeking detail-oriented and customer-focused individuals to join our team as Client Journey Coordinators. In this role, you will support clients throughout the travel planning process by providing information, coordination, and personalized service to ensure smooth and memorable experiences.

This position is ideal for individuals who enjoy helping others, communicating with clients, and working remotely with flexible scheduling.

Key Responsibilities:

• Communicate with clients to understand travel preferences and goals
• Provide accurate destination information and tailored recommendations
• Coordinate and organize travel itineraries
• Assist clients before, during, and after travel as needed
• Utilize booking and client management systems (training provided)
• Maintain timely and professional communication

What We Offer:

• Fully remote work environment
• Flexible schedule
• Access to industry tools and training
• Opportunities for professional development
• Travel-related benefits and perks (details discussed during onboarding)
• Supportive and collaborative team environment