Client Experience Host – London Reception & Events

Pinsent Masons LLP; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 days holiday

Bonus Scheme

Pension Scheme

Electric car scheme

Enhanced Family Leave policies

Private Medical Insurance

Health, lifestyle and wellbeing

Job summary

Pinsent Masons LLP in London is seeking a Client Experience Coordinator to ensure a seamless, high-quality experience for clients and visitors. The role supports reception, hospitality, facilities and events, Monday to Friday with shifts from 07:00 to 19:00 and occasional overtime for events.

The successful candidate will collaborate with multiple teams to anticipate needs, manage visitor bookings, and maintain exceptional standards across client-facing spaces.

Qualifications

• Experience in client or guest service oriented roles.
• Familiarity with visitor management and room booking systems.
• Strong organisational and communication abilities.

Responsibilities

• Base on Ground Floor reception 08:00–10:00 to assist guest arrivals and support events.
• Deliver warm, personalised, professional service for clients, visitors and colleagues.
• Act as London office ambassador, ensuring a welcoming environment.
• Review daily visitor, meeting and event schedules and support hosts.
• Prepare meeting rooms and client spaces to high standards for comfort and functionality.
• Collaborate with event organisers and internal teams to run meetings and events.
• Coordinate with Reception, Catering, AV, Facilities and Security teams to maintain service quality.
• Manage bookings, communicate updates and resolve issues proactively.
• Maintain professional client-facing areas and escalate safety concerns as needed.
• Support compliance with firm policies, health and safety, and service standards.
• Contribute ideas to improve service delivery and client experience through clear communication.

Skills

Client service

Organisation & multitasking

Communication skills

Team collaboration

Problem solving

IT skills (MS Office)

Flexibility & adaptability

Privacy & confidentiality

Tools

Condeco

Eptura

MS Office

Job description

Pinsent Masons LLP in London is seeking a Client Experience Coordinator to ensure a seamless, high-quality experience for clients and visitors. The role supports reception, hospitality, facilities and events, Monday to Friday with shifts from 07:00 to 19:00 and occasional overtime for events.

The successful candidate will collaborate with multiple teams to anticipate needs, manage visitor bookings, and maintain exceptional standards across client-facing spaces.