Client Experience & Front Desk Coordinator

BCLP; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

BCLP is seeking a Client Services Assistant in Greater London to deliver a first-class reception experience and support a range of facilities functions. You will manage rooms, coordinate bookings, and help with events, AV, and client queries in a professional, inclusive environment.

The role emphasizes a friendly, polished presence, strong organizational skills, and the ability to work a busy, rotating shift from 07:00 to 19:00, Monday to Friday.

Qualifications

• Front-of-house experience in a professional or corporate environment.
• A genuine commitment to delivering exceptional client service.
• Strong attention to detail and the ability to manage complex bookings.
• Calm, confident communication skills and a collaborative mindset.
• Reliability, flexibility, and a polished, professional presence.
• Experience using room-booking systems (Rendezvous, Manhattan, Condeco, or similar).
• Good working knowledge of Microsoft Office.
• Ability to work a rotating shift pattern (35 hours per week, Monday–Friday, between 07:00–19:00).

Responsibilities

• Welcome clients and visitors with a first-class reception experience across multiple floors
• Manage meeting rooms to impeccable standards, ensuring all spaces are prepared, stocked, and ready
• Escort clients to meetings and support events, including registration and hosting
• Coordinate room bookings using Rendezvous, liaising closely with catering, AV, and facilities teams
• Provide first-line AV support and assist with calls, taxis, and general client queries
• Maintain a tidy, secure, and professional client environment at all times

Skills

Front-of-house experience

Client service

Attention to detail

Calm communication

Reliability & flexibility

Room-booking systems

Microsoft Office

Shift pattern 35h

Tools

Rendezvous

Manhattan

Condeco

Job description

BCLP is seeking a Client Services Assistant in Greater London to deliver a first-class reception experience and support a range of facilities functions. You will manage rooms, coordinate bookings, and help with events, AV, and client queries in a professional, inclusive environment.

The role emphasizes a friendly, polished presence, strong organizational skills, and the ability to work a busy, rotating shift from 07:00 to 19:00, Monday to Friday.