Client Experience Concierge

Travers Smith LLP; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

Travers Smith LLP in the City of London is seeking a Client Host to join the Client Experience team. This full-time, office-based role supports our front-of-house operations across three reception desks and the meeting room booking line, ensuring a professional and welcoming start to every visit.

You will be the first point of contact for clients and visitors, coordinate arrivals, manage room bookings, and liaise with PAs and Partners to deliver seamless service.

Qualifications

• Experience in front and back-office processes.
• Strong administration skills and PC literacy.
• Ability to manage daily activities using multiple systems.

Responsibilities

• Provide high-quality customer-focused reception across three desks and booking line.
• Meet and greet clients and visitors; announce arrivals.
• Direct communications and support meeting hosts.
• Maintain professional reception area and assist with room setup when needed.

Skills

Communication skills

Customer service

People skills

Client relationship skills

Administration skills

PC literacy

Front and back-office experience

Tools

EMS room booking system

Job description

Travers Smith LLP in the City of London is seeking a Client Host to join the Client Experience team. This full-time, office-based role supports our front-of-house operations across three reception desks and the meeting room booking line, ensuring a professional and welcoming start to every visit.

You will be the first point of contact for clients and visitors, coordinate arrivals, manage room bookings, and liaise with PAs and Partners to deliver seamless service.