Client Experience Lead - Reception & Events

Box; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Bonus Scheme

Pension Scheme

Electric car scheme

Enhanced Family Leave policies

Private Medical Insurance

Health, lifestyle and wellbeing benefit

Job summary

Pinsent Masons in London is seeking a Client Experience Coordinator to partner with reception, hospitality, and facilities teams to deliver exceptional client service. You will support events and guest arrivals, ensuring a welcoming environment and seamless experiences from arrival through departure.

The role requires flexibility to cover shifts 07:00–19:00 and occasional overtime for events, with a commitment to inclusive, flexible working where possible. 5 days a week from our London office.

Qualifications

• Experience delivering excellent client service in a professional environment.
• Experience with visitor management or room booking systems is desirable.
• Proficient IT skills including MS Office and email/calendar tools.
• Strong organisational and communication skills.

Responsibilities

• Base on Ground Floor reception from 08:00 to 10:00 to assist guest arrivals and support events.
• Deliver a warm, personalised and professional experience for all clients, visitors and colleagues.
• Act as an ambassador for the London office, creating a welcoming environment.
• Review daily visitor, meeting and event schedules, ensuring arrangements are in place and support for hosts and guests.
• Prepare and maintain meeting rooms and client-facing spaces to high standards.
• Partner with event organisers and internal teams to deliver meetings and events.
• Collaborate with Reception, Catering, AV, Facilities and Security to provide high-quality service.
• Proactively manage bookings, communicate updates and resolve potential issues.
• Ensure client-facing areas remain professional and welcoming; escalate facilities or safety concerns.
• Support compliance with firm policies, health and safety procedures and service standards.
• Contribute ideas to enhance service delivery.

Skills

Guest services

Client service experience

MS Office

Clear communication

Team collaboration

Tools

Condeco

Eptura

Job description

Pinsent Masons in London is seeking a Client Experience Coordinator to partner with reception, hospitality, and facilities teams to deliver exceptional client service. You will support events and guest arrivals, ensuring a welcoming environment and seamless experiences from arrival through departure.

The role requires flexibility to cover shifts 07:00–19:00 and occasional overtime for events, with a commitment to inclusive, flexible working where possible. 5 days a week from our London office.