Client Experience & Growth Manager — Remote

Journey Further; Leeds; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Pension matched up to 4%

Private medical insurance

Enhanced maternity, paternity & adopt.

25 days annual leave + Christmas shut.

Home working allowance

Job summary

Journey Further in Leeds is seeking an experienced Client Experience Manager to act as the main contact for clients, coordinating with senior leads to deliver on expectations and deadlines. You will ensure clients stay informed, happy, and supported, while helping the team achieve an exceptional client experience.

You will manage multiple projects, deadlines, QBRs and client development objectives, taking a commercial mindset to drive growth, keeping all stakeholders updated with plans, budgets,

Qualifications

• Proven experience in a fast-paced agency environment.
• Excellent communication and presentation skills.
• Documentation and reporting skills, keeping projects on track.
• Experience managing multiple stakeholders and levels.
• Growth mindset and willingness to challenge the norm.

Responsibilities

• Be the main point of contact for clients and coordinate with senior leads to meet expectations and deadlines.
• Manage multiple projects and deadlines, including ongoing delivery, QBRs and client development objectives.
• Identify opportunities to add value, support client growth and drive account expansion.
• Keep clients and teams updated with plans, timelines, budgets, and status reports.
• Coordinate meetings and ensure thorough documentation and organisation.
• Guide monthly and quarterly priorities and report progress to CX leadership.
• Escalate over-servicing and poor performance before becoming critical.
• Spot pain points and drive continuous improvement in client delivery.
• Support marketing and new business by highlighting excellent work and opportunities.

Skills

Fast-paced agency

Client relationship

Communication skills

Documentation & reporting

Stakeholder management

Ownership mindset

Growth mindset

Cross-functional collaboration

Soft sales experience

Job description

Journey Further in Leeds is seeking an experienced Client Experience Manager to act as the main contact for clients, coordinating with senior leads to deliver on expectations and deadlines. You will ensure clients stay informed, happy, and supported, while helping the team achieve an exceptional client experience.

You will manage multiple projects, deadlines, QBRs and client development objectives, taking a commercial mindset to drive growth, keeping all stakeholders updated with plans, budgets,