Client Growth & Retention Manager

WorkNest Secure; Leeds; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Annual leave 25 days

Birthday day off

Private medical insurance

Gym / Wellbeing membership

Volunteer days

EV salary sacrifice

Enhanced family leave

Perkbox access

Sick pay

Pension contributions

Social events

Job summary

WorkNest Secure in Leeds is seeking a proactive Client Manager to manage a portfolio of clients, ensuring exceptional service, strong account oversight, and clear value from our cyber security solutions.

You will drive client satisfaction, retention, and revenue growth through renewals, upsell, and cross-sell opportunities, while collaborating with Product, Operations, Service Delivery, and Marketing to ensure seamless client experiences.

Qualifications

• Experience in a client-facing or account management role, preferably in cyber/tech sectors.
• Strong communication and relationship-building skills.
• Target-driven with a commercial mindset and a focus on outcomes.
• Highly organised with attention to detail and the ability to manage multiple priorities.
• Proactive, curious and eager to learn about client needs and industry trends.
• Resilient in a fast-paced environment and capable of collaboration.
• Confident using CRM and account-management tools.

Responsibilities

• Manage a portfolio of clients with high satisfaction, retention and engagement.
• Serve as the primary day-to-day contact, building trusted relationships with key stakeholders.
• Conduct regular client check-ins, reviews and renewal conversations.
• Identify upsell and cross-sell opportunities that align with client needs and add value.
• Maintain accurate CRM records to support forecasting and visibility.

Skills

Client relationships

CRM proficiency

Account management

Negotiation skills

Communication

Job description

WorkNest Secure in Leeds is seeking a proactive Client Manager to manage a portfolio of clients, ensuring exceptional service, strong account oversight, and clear value from our cyber security solutions.

You will drive client satisfaction, retention, and revenue growth through renewals, upsell, and cross-sell opportunities, while collaborating with Product, Operations, Service Delivery, and Marketing to ensure seamless client experiences.