Client Experience Assistant: Front Desk & Office Support

Brabners; Leeds; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive Salary

Flexible approach to working hours

Bupa/ Medicash

Discretionary bonus opportunities

Pension scheme

Life Insurance & Income Protection

Job summary

Brabners in Leeds is seeking a friendly Receptionist to be the welcoming face of our office, delivering professional front-of-house support and ensuring smooth day-to-day operations.

This role combines reception, admin, facilities, and meeting coordination in a fast-paced environment. You will greet clients, manage calls, prepare rooms, and assist colleagues to maintain an efficient, welcoming workplace.

Qualifications

• Friendly and approachable.
• Highly organised with attention to detail.
• Able to manage multiple priorities in a busy environment.
• Confident communicating with clients, visitors and colleagues.
• Proactive and able to take ownership of tasks.
• Experience in reception, front-of-house, office administration, or customer service roles.

Responsibilities

• Manage the reception desk with a professional front-of-house service.
• Answer, screen, and direct incoming telephone calls.
• Welcome visitors and direct them appropriately.
• Prepare, open, and close meeting rooms, ensuring they are clean and ready for use.
• Coordinate food and refreshment orders for meetings and events.
• Arrange travel and hotel bookings for colleagues as required.
• Process incoming mail, including scanning and distributing post.
• Prepare and manage outgoing post and courier collections.
• Maintain and clean client and colleague coffee machines and stock.
• Monitor and order office supplies and facilities-related items.
• Support the wider office with general administrative and facilities tasks.

Skills

Front-of-house

Customer service

Communication

Organisation

Multitasking

Professionalism

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Brabners in Leeds is seeking a friendly Receptionist to be the welcoming face of our office, delivering professional front-of-house support and ensuring smooth day-to-day operations.

This role combines reception, admin, facilities, and meeting coordination in a fast-paced environment. You will greet clients, manage calls, prepare rooms, and assist colleagues to maintain an efficient, welcoming workplace.