Guest Experience Receptionist — Flexible Benefits & Perks

Park Plaza; Leeds; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

30 days holiday per year

Heavily discounted hotel room rates

50% F&B discount

Two free meals per day

Wagestream access

Recommend a Friend £750

Discount hub

Vitality at work

Ride to Work

Travel season ticket loans

Employee Assistance Programme

Uniforms provided

Annual staff parties

Pension plan

Job summary

Park Plaza is seeking a Guest‑focused Receptionist in Leeds to be the first and last point of contact for guests. You will greet, assist and support visitors with a can‑do attitude, ensuring exceptional service throughout their stay.

The role includes delivering a warm welcome, handling requests promptly and maintaining a professional and friendly front desk presence. Ideal candidates will have excellent English communication, strong interpersonal skills, and previous experience in

Qualifications

• Excellent interpersonal skills and the ability to connect with others.
• Strong English communication and polite, caring service mindset.
• Previous experience in a customer-facing role or as a Receptionist in hospitality.

Responsibilities

• Greet and assist guests to ensure a positive first and last impression.
• Handle requests promptly with a helpful and courteous approach.
• Support guests and colleagues to maintain a smooth hotel experience.

Skills

Interpersonal skills

Customer service

English communication

Guest interaction

Job description

Park Plaza is seeking a Guest‑focused Receptionist in Leeds to be the first and last point of contact for guests. You will greet, assist and support visitors with a can‑do attitude, ensuring exceptional service throughout their stay.

The role includes delivering a warm welcome, handling requests promptly and maintaining a professional and friendly front desk presence. Ideal candidates will have excellent English communication, strong interpersonal skills, and previous experience in