Client Delivery Lead: Platform Onboarding & Scale

Constantinople; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Constantinople seeks a Client Delivery Manager to orchestrate the technical delivery management of client onboarding onto our platform and to create a scalable playbook for future deliveries. You will coordinate with clients, product, engineering, legal, compliance, service & operations to ensure smooth configuration and deployment.

You’ll lead end-to-end client implementation, manage plans, timelines and dependencies, and adapt to the dynamic life of a startup while working with solution

Qualifications

• 3-5 years experiences in technical program management roles in tech organisations across technical and non-technical deliverables.
• Hands-on and execution oriented, with strong problem-solving abilities.
• Experience coordinating product, engineering, legal, compliance, servicing and operations teams.
• Ability to manage complex dependencies and delivery plans with client stakeholders.

Responsibilities

• Manage the implementation and execution project plan, including dependencies from clients and teams (product, engineering, legal, compliance, servicing and operations).
• Act as the single owner of client delivery plan and ensure successful delivery.
• Manage critical activities (e.g. testing windows, release co-ordination, go-live and cutovers).
• Ensure consistency in how client onboarding and delivery occurs across the company, and a playbook to scale.
• Manage the client delivery relationship across 1-2 clients and co-ordinate activities across multiple programs simultaneously.
• Work with Solutions Engineering to manage configurations on platform.
• Work with engineering and internal teams to incorporate the company roadmap into the client delivery roadmap surface and mitigate delivery risks and issues.
• Effectively manage changes in project scope, keeping the end-goal in mind.

Skills

Technical program management

Execution orientation

Problem solving

Stakeholder management

Delivery management toolkit

Engineering delivery

Job description

Constantinople seeks a Client Delivery Manager to orchestrate the technical delivery management of client onboarding onto our platform and to create a scalable playbook for future deliveries. You will coordinate with clients, product, engineering, legal, compliance, service & operations to ensure smooth configuration and deployment.

You’ll lead end-to-end client implementation, manage plans, timelines and dependencies, and adapt to the dynamic life of a startup while working with solution