Customer Onboarding & Delivery Lead

Sunrate Pte. Ltd.; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Sunrate is seeking an Implementation & Customer Delivery Manager in London to own end-to-end customer implementations from contract through first live transaction. You’ll coordinate cross-functional teams, manage API integrations and ensure a seamless onboarding experience for strategic clients.

You’ll act as the single point of contact, drive project plans, timelines and success metrics, and partner with Sales, Compliance, Product, Engineering and Customer Success to deliver on time and exceed

Qualifications

• Proven experience managing customer implementation or technical delivery projects.
• Strong project management skills with the ability to manage multiple implementations.
• Experience working with APIs or software integrations.
• Excellent stakeholder management and communication skills.
• Ability to coordinate multiple internal departments while maintaining customer focus.

Responsibilities

• Own the end-to-end customer implementation lifecycle from signed contract through to first successful live transaction.
• Act as the dedicated project manager and primary customer contact throughout implementation.
• Develop and manage project plans, timelines, milestones and implementation schedules.
• Coordinate cross-functional teams including Sales, Compliance, Operations, Product, Engineering and Customer Success.
• Lead customer onboarding activities including registration, KYC, account opening and operational readiness.
• Manage technical API implementation projects, working directly with customer technical teams and internal developers.
• Develop a strong understanding of Sunrate's APIs and products to confidently manage technical discussions and resolve implementation challenges.
• Coordinate account configuration, user permissions and platform setup. Manage implementation of wallets, FX, Global Collections, Global Payouts and Virtual Card products.
• Oversee customer funding, testing, UAT and production readiness. Deliver customer implementation training and ensure customers are confident using the platform.
• Identify project risks early and proactively drive solutions to maintain delivery timelines.
• Provide regular project status updates to both customers and internal stakeholders. Ensure a smooth transition into Customer Success following successful go-live.
• Continuously improve implementation processes, documentation and customer onboarding experience.

Skills

Project management

Stakeholder management

API integrations

Cross-functional coordination

Attention to detail

Communication skills

Tools

CRM systems

Project management software

API integration tools

Job description

Sunrate is seeking an Implementation & Customer Delivery Manager in London to own end-to-end customer implementations from contract through first live transaction. You’ll coordinate cross-functional teams, manage API integrations and ensure a seamless onboarding experience for strategic clients.

You’ll act as the single point of contact, drive project plans, timelines and success metrics, and partner with Sales, Compliance, Product, Engineering and Customer Success to deliver on time and exceed