Client Commercial Lead: Renewals & Growth

Thrive SW; Birmingham; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

25 days + bank holidays

Job summary

Thrive SW in Birmingham seeks an experienced Client Commercial Team Manager to lead a specialist team handling contract renewals, remedial quotations and sales administration. The role centers on achieving strong commercial performance while maintaining excellent client relationships and building a high-performing, collaborative team.

You will oversee end-to-end renewal processes, ensure timely and accurate quotations, and collaborate with clients, finance, operations and senior management to

Qualifications

• Proven experience in contract management or facilities management.
• Supervisory/management experience with track record of improving team performance.
• Strong understanding of contracts, pricing and estimating.
• Experience with CRM systems and Microsoft Office, especially Excel.
• Excellent negotiation, communication and client relationship skills.

Responsibilities

• Lead, manage and develop a team of contract administrators and estimators.
• Oversee renewals, pricing, scope changes and negotiations.
• Prepare and submit remedial, repair and additional works quotations.
• Ensure quotations are accurate, competitive and profitable.
• Manage sales administration, CRM, proposals and contracts.
• Monitor pipelines, renewal rates and commercial performance.
• Build strong client relationships and act as escalation point.
• Coordinate with finance and operations for handovers and reporting.
• Identify process improvements to boost performance.
• Produce regular management reports on team and renewals.

Skills

Contract management

Commercial operations

Facilities management

Supervisory experience

CRM systems

Microsoft Office / Excel

Negotiation

Relationship building

Clear presentation

Organized / proactive

Tools

CRM systems

Contract management software

Microsoft Excel

MS Office

Job description

Thrive SW in Birmingham seeks an experienced Client Commercial Team Manager to lead a specialist team handling contract renewals, remedial quotations and sales administration. The role centers on achieving strong commercial performance while maintaining excellent client relationships and building a high-performing, collaborative team.

You will oversee end-to-end renewal processes, ensure timely and accurate quotations, and collaborate with clients, finance, operations and senior management to