Client Commercial Team Manager

Thrive SW; Birmingham; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

25 days + bank holidays

Job summary

Thrive SW in Birmingham seeks an experienced Client Commercial Team Manager to lead a specialist team handling contract renewals, remedial quotations and sales administration. The role centers on achieving strong commercial performance while maintaining excellent client relationships and building a high-performing, collaborative team.

You will oversee end-to-end renewal processes, ensure timely and accurate quotations, and collaborate with clients, finance, operations and senior management to

Qualifications

• Proven experience in contract management or facilities management.
• Supervisory/management experience with track record of improving team performance.
• Strong understanding of contracts, pricing and estimating.
• Experience with CRM systems and Microsoft Office, especially Excel.
• Excellent negotiation, communication and client relationship skills.

Responsibilities

• Lead, manage and develop a team of contract administrators and estimators.
• Oversee renewals, pricing, scope changes and negotiations.
• Prepare and submit remedial, repair and additional works quotations.
• Ensure quotations are accurate, competitive and profitable.
• Manage sales administration, CRM, proposals and contracts.
• Monitor pipelines, renewal rates and commercial performance.
• Build strong client relationships and act as escalation point.
• Coordinate with finance and operations for handovers and reporting.
• Identify process improvements to boost performance.
• Produce regular management reports on team and renewals.

Skills

Contract management

Commercial operations

Facilities management

Supervisory experience

CRM systems

Microsoft Office / Excel

Negotiation

Relationship building

Clear presentation

Organized / proactive

Tools

CRM systems

Contract management software

Microsoft Excel

MS Office

Job description

Client Commercial Team Manager

£50,000-£60,000

25 days + bank holidays

Birmingham

We are looking for an experienced Client Commercial Team Manager to lead and develop a specialist commercial team responsible for contract renewals, remedial quotations and sales administration.

This is a key role focused on delivering strong commercial performance while maintaining excellent client relationships and developing a high-performing, collaborative team.

You will oversee the end-to-end contract renewal process, ensure remedial quotations are delivered accurately and on time, and work closely with clients, finance, operations and senior management to maximise revenue and contract retention.

Key Responsibilities

• Lead, manage and develop a team of contract administrators and estimators.
• Allocate workloads and ensure renewal and quotation deadlines are consistently met.
• Oversee commercial contract renewals, including pricing, scope changes and negotiations.
• Manage the preparation and submission of remedial, repair and additional works quotations.
• Ensure quotations are technically accurate, commercially competitive and profitable.
• Oversee sales administration, CRM systems, proposals, contracts and sales documentation.
• Monitor sales pipelines, renewal rates, quote-to-conversion rates and commercial performance.
• Build strong relationships with key clients and act as an escalation point for complex commercial discussions.
• Work closely with finance and operations teams to ensure effective contract management and handovers.
• Identify opportunities to improve processes, systems and commercial performance.
• Produce regular management reports covering team performance, renewals and remedial works.
• Ensure all renewals and quotations comply with contractual, regulatory and company requirements.
• Coach and develop team members through regular performance reviews and ongoing support.

Skills & Experience:

• Proven experience in contract management, commercial operations or facilities management ideally within the sprinkler industry.
• Previous supervisory or management experience, with a track record of developing and improving team performance.
• Strong understanding of commercial contracts, pricing structures and estimating.
• Experience using CRM systems, contract management software and Microsoft Office, particularly Excel.
• Strong commercial awareness and the ability to balance client requirements with profitability.
• Excellent negotiation, communication and relationship-building skills.
• The ability to present complex information clearly to clients and internal stakeholders.
• A proactive, organised and results-driven approach.

This is an excellent opportunity for an experienced commercial or contract management professional looking to take ownership of a specialist team and play a key role in driving client retention, revenue growth and operational improvement.