Hybrid Commercial Claims Manager - Lead & Elevate Team

Stride Resource Management Ltd; Birmingham; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Private Medical

Pension

Life Assurance

Income Protection

Optional benefits package

Job summary

Stride Resource Management Ltd is seeking an experienced Commercial Claims Manager for a hybrid role based in Birmingham. The role includes leading a claims team, coaching staff, and driving a high-quality service across Midlands and Wales sites.

You will supervise day-to-day operations, manage performance, and collaborate with HR, L&D, and Broking teams to uphold regulatory standards while delivering strong client outcomes.

Qualifications

• Minimum of 3 years' experience in a team leader or managerial role within the specialist commercial claims insurance market.
• Background in insurance broking with commercial lines experience.
• Proven track record of delivering results and meeting or exceeding targets while maintaining a strong client focus.
• Fully proficient in Microsoft Office applications.

Responsibilities

• Support and implement operational strategy, policies, and procedures to optimise the Claims service.
• Identify process bottlenecks and collaborate with the Claims Operations and Business Performance Manager to drive effective resolutions.
• Lead all aspects of day-to-day operations of the Claims team, collaborating closely with HR, L&D, and Broking teams as required.
• Foster a culture of excellence, accountability, and continuous improvement-leading by example.
• Build strong internal and external relationships to enhance claims service delivery and support your team's development.
• Conduct regular 1-2-1s, performance reviews, Balanced Scorecard/Objectives reviews, skills gap analyses, and audits, using outcomes to ensure compliance with internal and regulatory standards and to drive improvements.
• Produce regular performance reports for Claims Operations, utilising available tools including data dashboards.
• Manage and resolve client complaints, working with Compliance where necessary.
• Work closely with the Client Servicing team to capture feedback and improve client service delivery.
• Lead on Performance Improvement Plans, apprenticeship performance management, and recruitment activities within the Claims team.

Skills

Team leadership

Coaching & mentoring

Regulatory knowledge

Client focus

Education

Cert CII

Tools

Microsoft Office

Job description

Stride Resource Management Ltd is seeking an experienced Commercial Claims Manager for a hybrid role based in Birmingham. The role includes leading a claims team, coaching staff, and driving a high-quality service across Midlands and Wales sites.

You will supervise day-to-day operations, manage performance, and collaborate with HR, L&D, and Broking teams to uphold regulatory standards while delivering strong client outcomes.