Client Commercial Team Lead - FM Contracts & Growth

RG Setsquare; Birmingham; On-site; GBP 45,000 - 52,000; Full time

Job summary

Hall & Kay, part of JLL, is recruiting for a Client Commercial Team Manager in Quinton, Birmingham. You will lead a four-person team, manage contract renewals, and drive growth across the service portfolio, with reporting to the Commercial Director.

Experience in facilities management and commercial account management is essential. The role offers an office-based, Birmingham-based position with a strong emphasis on renewal strategies and client relationships.

Qualifications

• Experience in Facilities Management, building services or a related service-based industry.
• Experience managing or leading a team within contract renewals, commercial account management, service sales or contract management.
• A proven ability to retain and renew existing contracts while identifying opportunities to win new business.
• Strong commercial awareness, with an understanding of contract profitability, negotiation and revenue generation.
• Excellent client relationship management and stakeholder engagement skills.
• Confident negotiating commercial agreements and developing proposals.
• A proactive, commercially minded approach, with the ability to identify opportunities and drive results.
• Strong organisational skills and the ability to manage multiple contracts, priorities and deadlines.

Responsibilities

• Manage, support and develop a team of four responsible for client commercial activities and contract renewals.
• Oversee the contract renewal process, ensuring existing agreements are reviewed, negotiated and successfully renewed.
• Proactively identify opportunities to secure new business and increase revenue across the service portfolio.
• Build and maintain strong relationships with existing clients, identifying opportunities to expand services and improve retention.
• Work closely with internal operational and commercial teams to ensure contracts remain commercially viable and deliver value to clients.
• Identify opportunities to improve contract performance, profitability and customer satisfaction.
• Monitor contract renewal dates, sales pipelines and commercial opportunities to ensure a proactive approach to account management.
• Support commercial negotiations and develop proposals that meet client requirements and business objectives.
• Report on team performance, contract renewals, new business opportunities and revenue growth to the Commercial Director.
• Contribute to the development of commercial strategies and processes as the newly established team grows.

Job description

Hall & Kay, part of JLL, is recruiting for a Client Commercial Team Manager in Quinton, Birmingham. You will lead a four-person team, manage contract renewals, and drive growth across the service portfolio, with reporting to the Commercial Director.

Experience in facilities management and commercial account management is essential. The role offers an office-based, Birmingham-based position with a strong emphasis on renewal strategies and client relationships.