Client Care Supervisor

HealthJobs4U Ltd; St Albans; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in St Albans is looking for a dedicated professional to manage client care and support. Responsibilities include overseeing Care Professionals, conducting assessments, and updating care plans. The successful candidate will work closely with clients and families, ensuring compliance with policies while maintaining client records. On-call duties and mentoring of staff may be required. This role is crucial in delivering personalized care to clients.

Responsibilities

• Management of clients with a focus on person centred care.
• Conduct competency assessments and support Care Professionals.
• Meet and assess new clients, completing required paperwork.
• Achieve KPI’s for Care Professional and client interactions.
• Create and audit client care plans and maintain records.

Job description

The Role

• Management of clients and responsibility for their ongoing care and support with a focus on person centred care.
• Undertake competency assessments and/or onsite support of Care Professionals in the field as needed to support clients.
• Meet and carry out assessments with new clients, and complete all paperwork as required.
• Achieve agreed KPI’s for Care Professional and client touchpoints.
• Create, update and audit client care plans.
• Maintain accurate client records on Home Instead’s systems.
• Conduct client and Care Professional introductions.
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
• Carry out client Service Reviews, Quality Assurance visits and address any resulting actions.
• If required, support, mentor and supervise Care Professionals in relation to their client’s needs and outcomes.
• Provide cover for absence of others in the care and care professional supervisory team.
• Participate in on-call duties (weekday evenings and occasional weekends).
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Delivery of care when required.