Client Care Specialist — Veterinary Practice

Vet Partners Practices II Ltd Trading as Carisbrooke Vets Ltd; Newport; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Westfield

Life Insurance

Retail discounts

Job summary

Carisbrooke Vets is seeking an experienced Client Care Advisor to join our busy veterinary practice on a full-time basis. The role requires delivering excellent customer service, handling client inquiries, and supporting the client care team in a fast-paced environment.

Hours are 40 per week across opening times from 7:15am to 6:30pm, with some Saturdays. Flexibility is essential, and own transport is required for branch visits.

Qualifications

• Experience in client-facing customer service.
• Ability to remain calm and empathetic in a busy environment.

Responsibilities

• Assist clients at reception and answer inquiries.
• Support the client care team in a high-pressure setting.
• Coordinate appointment bookings and check-in procedures.

Skills

Customer service

People skills

Job description

Carisbrooke Vets is seeking an experienced Client Care Advisor to join our busy veterinary practice on a full-time basis. The role requires delivering excellent customer service, handling client inquiries, and supporting the client care team in a fast-paced environment.

Hours are 40 per week across opening times from 7:15am to 6:30pm, with some Saturdays. Flexibility is essential, and own transport is required for branch visits.