Client Care Advisor

Vets for Pets; Cardiff; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discounts at Vet Group and Pets atHome

In-house career development

Pension and holiday allowance

Free car parking

Cashbacks

Job summary

Vets for Pets in Cardiff on Newport Road is seeking a friendly receptionist to provide outstanding client service and care for pets. You will greet clients, support the team, and coordinate bookings with empathy and professionalism.

You will manage payments, help with day-to-day operations, and use our online booking system to keep the practice running smoothly. This is a full‑time role, 40 hours per week, with one in four weekends, starting at minimum wage and increasing with experience.

Responsibilities

• Greet clients and their pets, providing guidance and support.
• Handle payments and future bookings with confidence.
• Maintain awareness of practice services and available add-ons.
• Support the clinical team by ensuring smooth daily routines.
• Operate the online booking system to coordinate appointments.

Skills

Client service

Communication

Teamwork

Computer literacy

Tools

Online booking system

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Cardiff Newport Road practice

What Your Typical Day Will Look Like

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This role is full time working 40 hours a week including 1 in 4 weekends

This role will start at minimum wage and increase depending on your level of experience.

While this is a valuable clinical support role, it is not designed as a pathway to becoming an RVN.

The Attributes Required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• Receptionist experience would be preferred but not essential

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance, as well as free car parking.

Location

CF23 9AA

Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!