Client Care Advisor (FTC)

IVC; Blackburn; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Annual leave

Birthday off

Pension

Healthcare plan

Staff discount

Learning & development

Job summary

inspiring vet care is seeking an organised, personable Client Care Advisor to join Myerscough Vets on a full-time fixed-term basis for 12 months, with one day per week at the Blackburn branch. As the first point of contact, you will manage appointments, field enquiries and support both client communications and liaise with clinical and non-clinical colleagues to ensure a smooth client and patient journey.

We offer a values-driven culture, career progression opportunities, learning and

Qualifications

• Experience in a customer-facing role.
• Excellent communication and organisational skills.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Manage appointments and inquiries.
• Deliver a welcoming, professional client experience.
• Support communications and liaise with clinical and non-clinical colleagues to ensure smooth client and patient journeys.

Skills

Excellent communication

Customer service

Organised

Team player

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Client Care Advisor to join our team at Myerscough Vets on a full-time fixed-term basis for 12 months. The role also includes one day per week at our Blackburn branch.

Our team comprises 17 Veterinary Surgeons across 10 sites, supported by a dedicated team of RVNs, SVNs, ACAs and Client Care Advisors. With a strong emphasis on continuous learning and development, several of our team members hold certificates in a range of specialties, including ECC and dentistry.

We pride ourselves on our ability to manage complex cases in-house, ranging from critical care to orthopaedics and laparoscopy. As a member of our team, you will have the opportunity to collaborate closely with experienced certificate holders, helping to deliver the highest level of care to our patients.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• Monday: 8:30am-5:30pm
• Tuesday: Day off
• Wednesday: 8:30am-6:30pm (Blackburn branch)
• Thursday: 8:00am-7:00pm
• Friday: 9:00am-6:00pm
• 1 in 5 Saturdays, 8:00am-1:00pm

We’re looking for a friendly, organised and customer-focused individual who enjoys working as part of a team.

You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks’ annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £24,870.29 per annum