Client Care Advisor - The Carisbrooke Vets

Vet Partners Practices II Ltd Trading as Carisbrooke Vets Ltd; Newport; Sur place; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Westfield

Life Insurance

Retail discounts

Résumé du poste

Carisbrooke Vets is seeking an experienced Client Care Advisor to join our busy veterinary practice on a full-time basis. The role requires delivering excellent customer service, handling client inquiries, and supporting the client care team in a fast-paced environment.

Hours are 40 per week across opening times from 7:15am to 6:30pm, with some Saturdays. Flexibility is essential, and own transport is required for branch visits.

Qualifications

• Experience in client-facing customer service.
• Ability to remain calm and empathetic in a busy environment.

Responsabilités

• Assist clients at reception and answer inquiries.
• Support the client care team in a high-pressure setting.
• Coordinate appointment bookings and check-in procedures.

Connaissances

Customer service

People skills

Description du poste

Client Care Advisor

Vet Partners are looking for an experienced full-time Client Care Advisor for their busy Veterinary Practice.

We are looking for someone who can evidence excellent customer service, and people skills. Someone who can work with the client care team in a high pressured, busy environment, while remaining calm, caring and polite at all times.

Hours of work will be 40 per week, with shifts spread across our hours of opening which are 7.15am to 6.30pm. Your shift pattern may vary depending on the changing needs of the business so flexibility is a must. You will also be required to work some Saturdays, and at branch so own transport is essential.

There are many Vet Partners benefits including Westfield, Life Insurance and various retail discounts.

Your starting rate of pay will be dependant on experience, with a pay review in April.

Closing date: Friday 30th October 2026.

Unfortunately, due to the expected high volume of applicants, we will only be contacting those who are shortlisted.