Client Care Advisor - Derbyshire

Pets at Home Limited; Swanwick CP; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Pension scheme

28 days annual leave

Staff discount 20%

Job summary

Pets at Home Group is seeking a friendly Client Care Advisor to join our busy practice on a part-time basis. You will be the welcoming face for clients and their pets, handle bookings and payments, and support the clinical team with a smooth, caring service.

You will use our online booking system, stay up-to-date with services offered, and bring enthusiasm, calmness and superb client care to every visit.

Qualifications

• Previous client care / reception experience is required.
• Be friendly and welcoming to clients and their pets.
• Stay up-to-speed with practice services and additional offerings.
• Remain calm and attentive, focusing on client needs.
• Bring enthusiasm and drive to the role.

Responsibilities

• Greet clients and their pets, provide guidance and support.
• Manage payments and future bookings confidently.
• Coordinate day-to-day practice routines using the online booking system.

Skills

Client care

Reception experience

Computer literacy

Tools

Online booking system

Job description

We are looking for an enthusiastic, proactive and hardworking individual to join our growing, friendly team as a Client Care Advisor. If you enjoy providing a great client care experience, love animals and thrive working in a busy environment then we have just the opportunity for you. What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This role is part-time 3 days per week, Monday 8.30am-7pm, Tuesday 3pm-7pm and Thursday 3pm-7pm with 1 in 5 weekend days with a salary in line with national minimum wage.

• Previous client care / reception experience is required for this role.
• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and love pets and always endeavour to make a difference.

In return, we offer a fun, supportive and friendly working environment together with career development opportunities, 28 days annual leave and benefits that include pension scheme. Being part of the Pets at Home Group, you will also be entitled to 20% discount at The Vet Group, Pets at Home and the Groom Room as well as access to lots of discounts and cashback offers at a range of retail stores and online shops.