Client Care Team Leader – Vet Practice

Ivc; Inverness; On-site; GBP 17,000 - 29,000; Full time

Benefits offered by this job

6.6 weeks leave

Birthday leave

Healthcare plan

Pension scheme

Staff discounts

Job summary

Inshes Vets, part of inspiring vet care, is seeking a confident Head Client Care Advisor to lead the client care team and deliver a welcoming, professional and compassionate experience for clients and their pets.

Requirements are flexible, welcoming candidates from customer service backgrounds who can bring leadership and organisation to a veterinary setting, with a shift pattern Mon-Fri 8am-7.30pm and one in five Saturdays. Benefits include leave, wellbeing and development opportunities.

Qualifications

• Experience in customer-facing roles is encouraged.
• Strong leadership and people skills.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Welcoming clients and their pets with warmth and professionalism.
• Managing appointments, calls and email inquiries.
• Leading and coaching a team of five receptionists.
• Creating and managing monthly team rotas.
• Overseeing insurance claims and debt management support.
• Maintaining accurate client records and financial data.
• Supporting day-to-day reception operations and continuous improvement.

Skills

Customer service

Leadership

Team management

Communication

Job description

Inshes Vets, part of inspiring vet care, is seeking a confident Head Client Care Advisor to lead the client care team and deliver a welcoming, professional and compassionate experience for clients and their pets.

Requirements are flexible, welcoming candidates from customer service backgrounds who can bring leadership and organisation to a veterinary setting, with a shift pattern Mon-Fri 8am-7.30pm and one in five Saturdays. Benefits include leave, wellbeing and development opportunities.