Client Care Coordinator - 3 Month FTC

Medequip co; Norwich; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

3 Months fixed term contract

21 days holiday pro rata (incl. Bank H

Continued professional development

Life assurance

Cycle to work scheme

Employee Assistance Programme

Perkbox discount platform

Free uniform

Free DBS check

Job summary

Medequip Assistive Technology Ltd in Norfolk is seeking a Customer Services Operative for a 3 Month Fixed Term Contract. The role is based in Norfolk with 42.5 hours per week and a salary of £28,229 per year, reflecting the commitment to high-quality service delivery.

As the first point of contact for service users, families and health providers, you will coordinate deliveries, manage calls and emails, and ensure accurate data in the system.

Qualifications

• Some experience in a customer service focussed role within a similar industry is desirable.
• IT and Microsoft Office proficient

Responsibilities

• Managing inbound and outbound calls – liaising with service users, their families and prescribers
• Booking all delivery rounds in advance for Technicians and Service Engineers
• Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
• Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
• Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
• Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
• You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure.

Skills

Customer service experience

IT skills

Microsoft Office

Job description

Medequip Assistive Technology Ltd in Norfolk is seeking a Customer Services Operative for a 3 Month Fixed Term Contract. The role is based in Norfolk with 42.5 hours per week and a salary of £28,229 per year, reflecting the commitment to high-quality service delivery.

As the first point of contact for service users, families and health providers, you will coordinate deliveries, manage calls and emails, and ensure accurate data in the system.