Client Care Coordinator

2i Recruit Ltd; Guildford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Career development

Modern offices in Guildford

Supportive environment

Job summary

2i Recruit Ltd in Guildford is seeking a Client Care Coordinator to be the first point of contact for clients. You will handle inbound calls via Microsoft Teams, listen with empathy, and arrange appointments for individuals facing personal challenges, delivering a positive experience from the very first interaction.

The role suits someone with a customer-focused background who enjoys helping people, building rapport, and managing confidential information in a busy reception or front-of-house

Qualifications

• Previous Receptionist/Front of House/Customer Service experience preferred.
• Excellent verbal communication and telephone-based customer service.
• Warm, friendly and empathetic approach to clients.
• Ability to build relationships with people from diverse backgrounds.

Responsibilities

• Handle a high volume of inbound calls.
• Take down personal information and enter into the in-house system.
• Diary management and appointment scheduling.
• Use Microsoft Teams to answer calls and book meetings.
• Maintain confidentiality of information.

Skills

Customer service

Communication

Empathy

Relationship building

Telephone etiquette

Tools

Microsoft Teams

Job description

Our client is looking for a Client Care Coordinator to join a fantastic, innovative, and friendly team based in Guildford. You’ll be the first point of contact for clients, handling inbound calls via Microsoft Teams, listening with empathy, and arranging appointments for individuals who may be going through challenging personal situations. This is an excellent opportunity for someone with a customer-focused background who enjoys helping people, building rapport, and delivering a positive experience from the very first interaction.

Company Benefits:

• Competitive salary
• Supportive and professional working environment
• Career development opportunities
• Modern offices in Guildford
• Varied and engaging role with real responsibility

Key Responsibilities:

• Managing a high volume of incoming calls
• Taking down personal information and adding their details to the inhouse system
• Diary management
• Using Microsoft Teams to answer calls and book in meetings
• Having an empathetic approach
• Dealing with confidential information

Requirements:

• Previous experience based in a Receptionist, Customer Service, Contact Centre, Client Care, or Front of House role
• Excellent communication and telephone-based customer service skills
• A warm, friendly, and empathetic approach
• Confidence building relationships with people from all backgrounds...