Client Care Specialist | Front Desk & Scheduling

2i Recruit Ltd; Guildford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Career development

Modern offices in Guildford

Supportive environment

Job summary

2i Recruit Ltd in Guildford is seeking a Client Care Coordinator to be the first point of contact for clients. You will handle inbound calls via Microsoft Teams, listen with empathy, and arrange appointments for individuals facing personal challenges, delivering a positive experience from the very first interaction.

The role suits someone with a customer-focused background who enjoys helping people, building rapport, and managing confidential information in a busy reception or front-of-house

Qualifications

• Previous Receptionist/Front of House/Customer Service experience preferred.
• Excellent verbal communication and telephone-based customer service.
• Warm, friendly and empathetic approach to clients.
• Ability to build relationships with people from diverse backgrounds.

Responsibilities

• Handle a high volume of inbound calls.
• Take down personal information and enter into the in-house system.
• Diary management and appointment scheduling.
• Use Microsoft Teams to answer calls and book meetings.
• Maintain confidentiality of information.

Skills

Customer service

Communication

Empathy

Relationship building

Telephone etiquette

Tools

Microsoft Teams

Job description

2i Recruit Ltd in Guildford is seeking a Client Care Coordinator to be the first point of contact for clients. You will handle inbound calls via Microsoft Teams, listen with empathy, and arrange appointments for individuals facing personal challenges, delivering a positive experience from the very first interaction.

The role suits someone with a customer-focused background who enjoys helping people, building rapport, and managing confidential information in a busy reception or front-of-house