Client Care Coordinator

2i Recruit Ltd; Beaconsfield; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Supportive environment

Career development

Modern offices

Varied role

Job summary

2i Recruit Ltd is partnered with a Beaconsfield-based client to recruit a Client Care Coordinator. You’ll be the first point of contact for clients, handling inbound calls via Microsoft Teams, listening with empathy, and arranging appointments for individuals navigating personal challenges.

This role suits someone with a customer-focused background who enjoys helping people, building rapport and delivering a positive experience from the very first interaction.

Qualifications

• Previous experience in Receptionist, Customer Service, Contact Centre, Client Care or Front of House roles.
• Excellent communication and telephone-based customer service skills.
• Warm, friendly and empathetic approach.
• Confidence building relationships with people from diverse backgrounds.

Responsibilities

• Managing a high volume of incoming calls.
• Taking down personal information and adding details to the inhouse system.
• Diary management.
• Using Microsoft Teams to answer calls and book meetings.
• Maintaining an empathetic approach and handling confidential information.

Skills

Reception experience

Customer service

Call center

Client care

Empathy

Job description

Our client is looking for a Client Care Coordinator to join a fantastic, innovative, and friendly team based in Beaconsfield. You’ll be the first point of contact for clients, handling inbound calls via Microsoft Teams, listening with empathy, and arranging appointments for individuals who may be going through challenging personal situations. This is an excellent opportunity for someone with a customer-focused background who enjoys helping people, building rapport, and delivering a positive experience from the very first interaction.

Company Benefits:

• Competitive salary
• Supportive and professional working environment
• Career development opportunities
• Modern offices in Beaconsfield
• Varied and engaging role with real responsibility

Key Responsibilities:

• Managing a high volume of incoming calls
• Taking down personal information and adding their details to the inhouse system
• Diary management
• Using Microsoft Teams to answer calls and book in meetings
• Having an empathetic approach
• Dealing with confidential information

Experience and Skills Requirements:

• Previous experience based in a Receptionist, Customer Service, Contact Centre, Client Care, or Front of House role
• Excellent communication and telephone-based customer service skills
• A warm, friendly, and empathetic approach
• Confidence building relationships with people from all backgrounds...