Client Care Coordinator

2i Recruit Ltd; Woodley; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Modern offices in Woodley

Supportive working environment

Job summary

2i Recruit Ltd is seeking a Client Care Coordinator for its Woodley office. You will be the first point of contact, handling inbound calls, listening with empathy, and arranging appointments for clients in challenging situations.

The role focuses on delivering a positive customer experience from the first interaction, with responsibilities spanning call handling, data entry, diary management, and meeting scheduling using Microsoft Teams.

Qualifications

• Previous experience in Receptionist, Customer Service, Contact Centre, Client Care, or Front of House roles.
• Excellent communication and telephone-based customer service skills.
• Warm, friendly and empathetic approach.
• Confident building relationships with diverse people.

Responsibilities

• Manage a high volume of inbound calls.
• Record personal information and input into in-house system.
• Diary management and scheduling.
• Use Microsoft Teams to answer calls and book meetings.
• Maintain empathetic and confidential handling of information.
• Support clients and colleagues to deliver a positive first contact experience.

Skills

Customer service

Telephone handling

Empathy

Microsoft Teams

Diary management

Data entry

Job description

Our client is looking for a Client Care Coordinator to join a fantastic, innovative, and friendly team based in Woodley. You’ll be the first point of contact for clients, handling inbound calls via Microsoft Teams, listening with empathy, and arranging appointments for individuals who may be going through challenging personal situations. This is an excellent opportunity for someone with a customer-focused background who enjoys helping people, building rapport, and delivering a positive experience from the very first interaction.

Company Benefits

• Competitive salary
• Supportive and professional working environment
• Career development opportunities
• Modern offices in Woodley
• Varied and engaging role with real responsibility

Key Responsibilities

• Managing a high volume of incoming calls
• Taking down personal information and adding their details to the inhouse system
• Diary management
• Using Microsoft Teams to answer calls and book in meetings
• Having an empathetic approach
• Dealing with confidential information

Experience and Skills Requirements

• Previous experience based in a Receptionist, Customer Service, Contact Centre, Client Care, or Front of House role
• Excellent communication and telephone-based customer service skills
• A warm, friendly, and empathetic approach
• Confidence building relationships with people from all backgrounds