Client Care Assistant - Vet Reception & Booking Lead (16h)

Medivet & Partners; Warrington; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health cash plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave plus Bank Holid­

Extra ‘Day for You’

Job summary

Medivet & Partners in Warrington is seeking a friendly Client Care Assistant on a fixed-term maternity cover. You will be the first point of contact for clients, greeting arrivals, handling bookings, and delivering exceptional care to patients and colleagues.

The role covers 16 hours across Thursday and Friday with some weekend work supporting the Alder 24-hour hospital. You’ll work as part of a supportive team, use online booking systems, and help keep the diary and records accurate.

Qualifications

• Strong client-facing care skills and friendly demeanor.
• Experience with online appointment booking systems.

Responsibilities

• Carry out reception duties, greeting clients on arrival and updating records.
• Triage emergency appointments and contact clients to rearrange as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages.
• Ensure online booking slots are available for clients.
• Process repeat prescription orders.
• Work collaboratively within a supportive team.

Skills

Client care

Reception skills

Numeracy

Team player

Tools

Online booking system

Job description

Medivet & Partners in Warrington is seeking a friendly Client Care Assistant on a fixed-term maternity cover. You will be the first point of contact for clients, greeting arrivals, handling bookings, and delivering exceptional care to patients and colleagues.

The role covers 16 hours across Thursday and Friday with some weekend work supporting the Alder 24-hour hospital. You’ll work as part of a supportive team, use online booking systems, and help keep the diary and records accurate.