Client Care Assistant (Maternity Cover)

Medivet & Partners; Warrington; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health cash plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave plus Bank Holid­

Extra ‘Day for You’

Job summary

Medivet & Partners in Warrington is seeking a friendly Client Care Assistant on a fixed-term maternity cover. You will be the first point of contact for clients, greeting arrivals, handling bookings, and delivering exceptional care to patients and colleagues.

The role covers 16 hours across Thursday and Friday with some weekend work supporting the Alder 24-hour hospital. You’ll work as part of a supportive team, use online booking systems, and help keep the diary and records accurate.

Qualifications

• Strong client-facing care skills and friendly demeanor.
• Experience with online appointment booking systems.

Responsibilities

• Carry out reception duties, greeting clients on arrival and updating records.
• Triage emergency appointments and contact clients to rearrange as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages.
• Ensure online booking slots are available for clients.
• Process repeat prescription orders.
• Work collaboratively within a supportive team.

Skills

Client care

Reception skills

Numeracy

Team player

Tools

Online booking system

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Our lovely Warrington team are looking for a Client Care Assistant to join them on a fixed-term maternity cover contract.

This is an exciting time to join the practice, with a new Branch Partner and Head Nurse bringing fresh ideas, enthusiasm and a shared ambition to help the clinic grow and reach its full potential.

With exciting developments on the horizon, including the opening of a dedicated cat clinic, the team are focused on expanding their services, enhancing the client experience and continuing to provide exceptional care to patients.

We're looking for a friendly, enthusiastic and proactive individual who enjoys working as part of a team and would love to play a key role in this exciting new chapter for our Warrington practice.

The role will cover 16 hours over Thursday and Friday with 1:4 single weekend days supporting out Alder 24 hour hospital.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional Support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About You

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You’ll Be Doing

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team