Client Care Assistant (Maternity Cover)

ARNWOOD VETERINARY CLINICS LIMITED; Warrington; On-site; GBP 9,600 - 12,000; Part time

Benefits offered by this job

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave plus Bank Hollid

Extra ‘Day for You’, a paid day off

Cycle to Work

Season Ticket loans

Discounts on Medivet products and}

Job summary

ARNWOOD VETERINARY CLINICS LIMITED in Warrington is seeking a Client Care Assistant on a maternity cover contract. The role is part-time (16 hours across Thursday and Friday with occasional weekend support) at the Alder 24-hour hospital site, expanding the clinic’s services and patient care.

The successful candidate will provide exceptional client-facing care, manage bookings, and work as part of a proactive team to deliver high-quality veterinary services during this exciting growth period.

Qualifications

• Client-facing care experience
• Good numeracy skills and experience using online appointment booking systems
• Team player who can stay calm under pressure and learn quickly

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage emergency appointments and contact clients to rearrange as needed
• Manage the practice diary to optimise appointment availability
• Answer client phone calls and manage messages
• Ensure online appointment slots are available for booking
• Process repeat prescription orders
• Work collaboratively within a supportive team

Job description

Salary: £26, 538.48 FTE (Pro Rata: £10,615.39)

Part-time

Great Sankey, Warrington

Client Care Assistant (Maternity Cover)

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Our lovely Warrington team are looking for a Client Care Assistant to join them on a fixed-term maternity cover contract.

This is an exciting time to join the practice, with a new Branch Partner and Head Nurse bringing fresh ideas, enthusiasm and a shared ambition to help the clinic grow and reach its full potential.

With exciting developments on the horizon, including the opening of a dedicated cat clinic, the team are focused on expanding their services, enhancing the client experience and continuing to provide exceptional care to patients.

We're looking for a friendly, enthusiastic and proactive individual who enjoys working as part of a team and would love to play a key role in this exciting new chapter for our Warrington practice.

The role will cover 16 hours over Thursday and Friday with 1:4 single weekend days supporting out Alder 24 hour hospital.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional Support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About You

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You’ll Be Doing

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team