Client Care Assitant

Medivet Group

Greater London

On-site

GBP 21,000 - 27,000

Full time

14 days+

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Benefits offered by this job

Health cash plan

Counselling support

Life assurance 3x salary

5 weeks annual leave

Day for you

Cycle to work

Season ticket loans

Product discounts

Job summary

Medivet Group in Greater London is seeking a Client Care Assistant to be the first point of contact for clients by phone and in person, delivering exceptional care to clients, patients, and colleagues.

In this role you will perform reception duties, manage the practice diary, handle phone calls and messages, support online booking, and assist with repeat prescriptions while working as part of a supportive team.

Qualifications

Excellent client-facing care and receptionist skills.
Good numeracy and familiarity with online appointment booking systems.
A collaborative team player who can adapt and learn.

Responsibilities

Carry out reception duties, greeting clients on arrival, and updating records.
Triage emergency appointments and contact clients to rearrange as needed.
Manage the practice diary to optimise appointment availability.
Answer client phone calls and manage messages.
Ensure appointment slots are available for online booking.
Process any repeat prescription order requests.
Work collaboratively within a supportive team.

Skills

Reception duties

Client facing care

Numeracy skills

Online booking systems

Team player

Tools

Online booking system

Job description

Overview

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

What you’ll be doing

Typically, in this role, you’ll:

Carry out reception duties, greeting clients on arrival, and updating records
Work 1 in 4 full weekends at Kensington 24 Hour with TOIL during the following week
Triage the impact of emergency appointments, contacting clients and rearranging as needed
Manage the practice diary to ensure appointment availability is optimised to team skillset
Answer client phone calls and manage messages
Ensure appointment slots are available for clients to book online
Process any repeat prescription order requests
Work collaboratively within a supportive team

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

Benefits

Health and wellbeing