Client Care Assistant

Medivet; Burton upon Trent; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Health Cash Plan

Counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave plus Bank Holidays

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products and services

Job summary

Medivet is looking for a Client Care Assistant in Burton upon Trent to be the first point of contact for clients, providing exceptional care and handling busy workloads. This position is suited for someone who enjoys client interaction in a stable role.

The ideal candidate will have excellent reception skills, strong numeracy, and the ability to remain calm under pressure. Benefits include health cash plans, extensive annual leave, and additional support options.

Qualifications

• Previous veterinary receptionist experience is desirable.
• Able to prioritize and remain calm under pressure.
• Flexibility and willingness to learn.

Responsibilities

• Carry out reception duties and greet clients on arrival.
• Triage emergency appointments and manage practice diary.
• Process repeat prescription orders and manage client communications.

Skills

Strong communication skills

Teamwork

Reception skills

Numeracy skills

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

This is a front‑of‑house, receptionist‑based role and is not a progressive position, making it ideal for someone who enjoys client interaction and thrives in a consistent role.

The successful candidates will be highly organized, able to manage a busy workload, and remain calm and efficient under pressure. Strong communication and teamwork skills are essential.

The working hours will be Monday, Thursday and Friday 8.30am‑7pm with a 30 minute unpaid lunch break.

There will also be a requirement to work 1 in 10 weekends at the Alfreton 24HR practice on a Saturday and Sunday.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team