Client Care Assistant

Medivet; Shrewsbury; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave + Bank Holidays

Extra ‘Day for You’ paid day off

Cycle to Work

Season Ticket loans

Discounts on Medivet products and/or E

Job summary

Medivet is seeking a Client Care Assistant to be the first contact for client calls and visits, delivering exceptional care for clients, patients, and colleagues. You’ll handle reception duties, triage emergencies, manage the diary, and support online booking.

You’ll bring strong client-facing skills, numeracy, and a calm, flexible approach. Prior veterinary receptionist experience is desirable, and you’ll join a team that values and supports professional development.

Qualifications

• Excellent client-facing care and reception skills.
• Good numeracy and experience with online appointment booking.
• Team player who supports a valued practice.
• Prioritise, remain calm under pressure, flexible and willing to learn.
• Previous veterinary receptionist experience is desirable.

Responsibilities

• Carry out reception duties, greet clients and update records.
• Triage emergency appointments and rearrange as needed.
• Manage the practice diary for optimal booking.
• Answer client phone calls and manage messages.
• Enable online booking by ensuring slots are available.
• Process repeat prescription orders.
• Work collaboratively within a supportive team.
• 1 in 4 Saturday shifts at Whitchurch.
• Bank holiday rota to support Shrewsbury 24.

Skills

Client care

Reception skills

Numeracy

Team player

Prioritisation

Calm under pressure

Flexible learner

Vet receptionist exp

Tools

Online booking system

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team
• 1 in 4 Saturday shifts at Whitchurch
• Bank holiday rota to support Shrewsbury 24