Client Care Assistant Gravesend

Medivet Group; Gravesend; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Health Cash Plan

Wellbeing support

Life Assurance

5 weeks annual leave

Bank holidays

Cycle to Work

Season Ticket loans

Medivet discounts

Job summary

Medivet Gravesend is seeking a friendly veterinary receptionist to join a busy first opinion practice. You will provide exceptional client-facing care at the reception, manage the diary, and support the team in delivering outstanding service.

The role involves triaging emergencies, coordinating appointments, and handling calls and online bookings. Applicants with prior reception experience in a veterinary setting are welcome.

Qualifications

• You’ll provide exceptional client-facing care and maintain strong reception skills.
• You’ll have numeracy skills and experience with online appointment bookings.
• You’re a team player who wants to learn and adapt in a busy practice.

Responsibilities

• Greet clients on arrival and update records at reception.
• Triage emergencies, contact clients, and rearrange appointments as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client calls and manage messages.
• Ensure online booking slots are available for clients.
• Process repeat prescription orders and work with the team.

Skills

Reception skills

Client communication

Team player

Numeracy

Online booking systems

Job description

Medivet Gravesend is a busy first opinion practice located in the heart of Gravesend, a vibrant and historic riverside town in Kent with excellent transport links to London and the surrounding areas. The clinic is led by Branch Partner Jelena and supported by a dedicated and experienced team comprising two Veterinary Surgeons, five Registered Veterinary Nurses, one Veterinary Care Assistant, and one Client Care Assistant. As a well-established and fast-paced practice, the team is committed to delivering exceptional patient care and outstanding client service, creating a supportive and collaborative environment for both colleagues and clients alike.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillsetli>
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team

As part of the rota, this role will require participation in a 1 in 4 weekend rotation, along with a fair share of Bank Holiday cover at our 24-hour Medivet Dartford Hospital, providing additional opportunities to work alongside a larger multidisciplinary team and gain exposure to a diverse caseload.