Client Care Assistant

Jobtailor; Gravesend; On-site; GBP 18,000 - 22,000; Full time

Job summary

Jobtailor is seeking a friendly veterinary receptionist to join a busy practice in Gravesend. You will greet clients, manage the diary, handle telephone queries and support a multidisciplinary team.

The role emphasizes exceptional client care, accuracy with records, and the ability to stay calm under pressure. Previous veterinary receptionist experience is desirable, with flexibility and a willingness to learn. Experience using online booking systems is preferred and you should be a team player.

Qualifications

• Exceptional client-facing care.
• Excellent reception skills.
• Good numeracy skills.
• Experience using online appointment booking systems.
• Team player.
• Ability to prioritise.
• Ability to remain calm under pressure.
• Flexible and willing to learn.
• Previous veterinary receptionist experience desirable.

Responsibilities

• Carry out reception duties, greet clients on arrival, and update records.
• Triage the impact of emergency appointments, contact clients, and rearrange as needed.
• Manage the practice diary to optimise appointment availability according to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for online booking.
• Process repeat prescription order requests.
• Work collaboratively within a supportive team.
• Participate in a 1 in 4 weekend rotation.
• Provide a fair share of Bank Holiday cover at Medivet Dartford Hospital.
• Work alongside a larger multidisciplinary team and gain exposure to a diverse caseload.

Skills

Exceptional client facing care

Reception skills

Numeracy

Online appointment booking systems

Team player

Prioritise

Calm under pressure

Flexible and willing to learn

Veterinary receptionist experience

Tools

Online Booking Systems

Job description

• Carry out reception duties, greet clients on arrival, and update records
• Triage the impact of emergency appointments, contact clients, and rearrange as needed
• Manage the practice diary to optimise appointment availability according to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for online booking
• Process repeat prescription order requests
• Work collaboratively within a supportive team
• Participate in a 1 in 4 weekend rotation
• Provide a fair share of Bank Holiday cover at Medivet Dartford Hospital
• Work alongside a larger multidisciplinary team and gain exposure to a diverse caseload

Requirements

• Skilled at providing exceptional client facing care
• Excellent reception skills
• Good numeracy skills
• Experience using online appointment booking systems
• Team player
• Ability to prioritise
• Ability to remain calm under pressure
• Flexible and willing to learn
• Previous veterinary receptionist experience is desirable

Core Competencies

Demonstrates exceptional client-facing care and effective reception skills while managing appointment scheduling and collaborating within a multidisciplinary team. Capable of handling high-pressure situations with flexibility and a willingness to learn.

Highest-signal resume keywords

• Exceptional Client Facing Care
• Reception Skills
• Online Appointment Booking Systems
• Veterinary Receptionist Experience
• Ability to Prioritise

ATS Optimization Keywords

Hard Skills

• Appointment Scheduling
• Record Updating
• Prescription Processing
• Numeracy Skills

Soft Skills

• Team Player
• Calm Under Pressure
• Flexibility
• Willingness to Learn

Industry Keywords

• Veterinary Receptionist
• Emergency Appointments
• Multidisciplinary Team
• Client Care

Tools & Technologies

• Online Booking Systems