Client Care Assistant Gravesend

Medivet; Gravesend; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Health and wellbeing Cash Plan

24/7 counselling support

Life Assurance 3 x salary

5 weeks annual leave + Bank Holidays

Day for You

Cycle to Work

Season Ticket loans

Discounts on Medivet products

Job summary

Medivet Gravesend is a busy first opinion practice looking for a friendly veterinary receptionist to join our team in Gravesend. You’ll greet clients, update records, and support a calm, efficient service.

The role involves managing the diary, coordinating online bookings, handling phone queries and prescribing support, with weekend rota and some Bank Holiday cover at our 24-hour Medivet Dartford Hospital. You’ll be part of a supportive, collaborative team.

Qualifications

• Previous reception experience in a busy service setting.
• Excellent client-facing skills and calm under pressure.
• Proficient numeracy and ability to use online booking systems.

Responsibilities

• Carry out reception duties, greet clients, and update records.
• Triage emergencies and manage the diary to optimise appointment availability.
• Answer phone calls and manage messages, ensuring online bookings are available.
• Process repeat prescription orders and work collaboratively with the team.
• Participate in a 1 in 4 weekend rotation and bank holiday cover at Dartford Hospital.

Skills

Reception experience

Excellent client care

Numeracy

Booking systems

Team player

Job description

Medivet Gravesend is a busy first opinion practice located in the heart of Gravesend, a vibrant and historic riverside town in Kent with excellent transport links to London and the surrounding areas. The clinic is led by Branch Partner Jelena and supported by a dedicated and experienced team comprising two Veterinary Surgeons, five Registered Veterinary Nurses, one Veterinary Care Assistant, and one Client Care Assistant. As a well-established and fast-paced practice, the team is committed to delivering exceptional patient care and outstanding client service, creating a supportive and collaborative environment for both colleagues and clients alike. Your career means more than a rota and a job title, that’s why we offer:

• Health and wellbeing Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary
• Annual leave 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you
• Additional support Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team
• As part of the rota, this role will require participation in a 1 in 4 weekend rotation, along with a fair share of Bank Holiday cover at our 24-hour Medivet Dartford Hospital, providing additional opportunities to work alongside a larger multidisciplinary team and gain exposure to a diverse caseload.

Medivet is a family of passionate, supportive and thoughtful veterinary professionals. We work as one team to support each other, grow the business, and make sure every pet receives the very best care.

At Medivet we’re proud that we’ve been able to achieve steady growth without losing the family feel of the company, and we’re always looking for like-minded people to join us. You’ll be joining at a time when Medivet is growing, and you’ll be able to make a real impact on how the business is shaped for the future.