Client Care Assistant

Medivet & Partners; Impington; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Health and wellbeing

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

Annual leave 5 weeks plus BH

Extra ‘Day for You’ paid day off

Cycle to Work

Season Ticket loans

Discounts on Medivet products and/or

Job summary

Medivet & Partners is seeking a Client Care Assistant to be the first point of contact for client phone calls and visits, delivering exceptional care to clients, patients, and colleagues.

You'll handle reception duties, update records, and help manage the diary to optimise appointment availability. You’ll need good numeracy, experience with online booking systems, and a team-focused approach. Veterinary receptionist experience is welcome and supported through our benefits.

Qualifications

• You’re skilled at providing exceptional client-facing care and have excellent reception skills.
• You’ll have good numeracy skills and experience using online appointment booking systems.
• You’re a team player who wants to make a real difference in a practice that values and supports you.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for clients to book online.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Client-facing care

Reception skills

Numeracy

Online appointment booking

Team player

Flexible & eager to learn

Job description

Overview

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

We offer

• Health and wellbeing
• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

• Annual leave
• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

• Additional Support
• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About You

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You’ll Be Doing

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team