Client Care Assistant

Medivet; Somerton; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Health Cash Plan

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave + Bank Holidays

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products and serV

Job summary

Medivet is seeking a Client Care Assistant to be the first point of contact for clients, greeting them and supporting a busy veterinary practice. You’ll deliver exceptional client care, manage reception duties, and contribute to a smooth daily workflow.

You should have strong numeracy, experience with online appointment booking, and be a team player who can stay calm under pressure. Prior veterinary receptionist experience is desirable and flexibility is valued.

Qualifications

• Exceptional client-facing care experience
• Strong numeracy skills and comfort with numbers
• Experience using online appointment booking systems
• Team player who can work collaboratively
• Willing to learn and adapt in a veterinary practice
• Reception experience in a veterinary setting desirable

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for online booking
• Process any repeat prescription order requests
• Work collaboratively within a supportive team

Skills

Reception skills

Numeracy

Online booking systems

Team player

Learning mindset

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team