Client Care Assistant

Medivet; Horsham; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Health Cash Plan

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks annual leave plus Bank Holiday

Extra Day for You

Cycle to Work

Season Ticket loans

Discounts on Medivet products and/or a

Job summary

Medivet in Horsham is seeking a Client Care Assistant to be the first point of contact for clients, delivering exceptional care in a busy veterinary practice.

You will greet clients, manage the practice diary, handle phone enquiries, and support the team to ensure smooth daily operations and outstanding client service.

Qualifications

• Experience in client-facing care with strong reception skills.
• Good numeracy skills and experience using online appointment booking systems.
• Team player who can work in a practice that supports you.

Responsibilities

• Carry out reception duties, greet clients on arrival, and update records.
• Triage emergencies, contact clients, and rearrange appointments as needed.
• Manage the practice diary to optimise appointment availability by team skills.
• Answer client phone calls and manage messages.
• Ensure online booking slots are available for clients.
• Process repeat prescription requests.
• Work collaboratively within a supportive team.

Skills

Client facing care

Reception skills

Numeracy skills

Online appointment booking systems

Tools

Online appointment booking system

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team