Veterinary Receptionist

Medivet & Partners; Micklehurst; On-site; GBP 18,000 - 24,000; Full time

Job summary

Medivet & Partners is seeking a friendly receptionist to be the first point of contact for clients both on the phone and in person. You will manage appointments, greet clients, and ensure the front of house runs smoothly to support patient care.

You will work within a small team, prioritise tasks, and help process repeat prescriptions, while upholding clinic standards and compliance. Previous veterinary receptionist experience is desirable.

Qualifications

• Excellent customer facing and reception skills.
• Ability to stay calm under pressure and be diplomatic.
• Ability to work as part of a small team – flexible to deliver care.
• Prioritise workload and multiple tasks efficiently.
• Good numeracy skills and attention to detail.
• Experience with online appointment booking systems.
• Administration skills & experience.

Responsibilities

• Operate clinic reception and be the first point of contact for clients.
• Manage the diary and ensure online booking slots are available.
• Assist with processing repeat prescription orders.
• Maintain front-of-house areas neat and welcoming.
• Support compliance with clinic standards and policies.

Skills

Customer-facing skills

Relationship building

Teamwork & flexibility

workload prioritisation

Numeracy

Online appointment systems

Administration

Job description

As a Receptionist you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional, care always there to clients, patients, and colleagues.

Responsibilities

Operation of the clinic:

• Triage the impact of any emergency/see on the day appointments, contacting clients when required to arrange an alternative appointment.
• Answer client phone calls and manage messages, following up as required.
• Carry out reception duties, greeting clients when they arrive at the clinic and managing their appointments.
• Keep the front of house, including waiting areas and reception, clean and tidy.
• Process any repeat prescription order requests.

Diary Management

• Manage the clinic diary to ensure appointment availability is aligned to diary management best practice and the skillset available in the clinic.
• Ensure appointment slots are available for clients to book online.

Medivet Healthcare Plan

• Be an advocate of the Medivet Healthcare Plan (MHP).
• Complete sign-up documentation with clients when they take out MHP.
• Manage any updates required for clients/patients.

Standards And Compliance

• Comply with all standards and agreed ways of working in the clinic.

Skills, Knowledge And Experience

• Excellent customer facing and reception skills.
• Ability to build relationships with clients - remaining calm under pressure and diplomatic when required.
• Ability to work as part of a small team – building relationships with colleagues and being flexible to deliver exceptional care to clients and patients.
• Ability to prioritise workload and a range of tasks.
• Good numeracy skills.
• Experience is using online appointment booking systems.
• Administration skills & experience.

Desirable

• Previous veterinary receptionist experience.
• Understands the role and importance of regulation and compliance.

Our clinics are run by small teams who need to work together effectively to deliver exceptional care to our clients, patients, and colleagues. This means that, from time to time, you may be required to carry out tasks outside your normal duties, where you have the skills, knowledge and experience required.