Client Care Assistant

Medivet; Doncaster; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Health Cash Plan

Wellbeing support

Life Assurance

5 weeks annual leave

Day for You

Cycle to Work

Season Ticket loans

Product Discounts

Job summary

Medivet is seeking a friendly Client Care Assistant to be the first point of contact for clients, delivering exceptional care and supporting colleagues in a busy practice.

You will handle reception duties, manage diaries, book online appointments, assist with triage of emergencies, and support our 24H hospital at Kensington at weekends; 40 hours across 4 or 5 days.

Qualifications

• Excellent client-facing care and reception skills.
• Good numeracy and experience with online appointment booking systems.
• Team player who remains calm, flexible and eager to learn.

Responsibilities

• Carry out reception duties, greet clients on arrival, and update records.
• Triage emergency appointments and contact clients to rearrange as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages.
• Ensure online booking slots are available for clients.
• Process repeat prescription requests.
• Work collaboratively within a supportive team.
• 40 hours over 5 or 4 days per week.
• Support the 24H hospital at Kensington on weekends (1 in 4) and 2 bank holidays per year.

Skills

Reception duties

Customer service

Numeracy

Online booking

Team player

Flexible

Veterinary receptionist experience

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team
• you will be working 40 hours over 5 or 4 days a week
• You also will be supporting our 24H hospital at Kensington over the Weekends(1in 4 )Saturdays and Sundays And 2 Bank Holidays per year