Client Care Assistant

Medivet Group; Frimley; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Health plan

Counselling support

Life assurance

5 weeks annual leave

Day for You

Cycle to Work

Season ticket loans

Staff discounts

Job summary

Medivet Group is seeking a Client Care Assistant in Frimley, Surrey, to welcome clients and their pets, handle bookings, and support the clinical team. The role emphasizes calm, organized service and accurate record-keeping in a busy veterinary practice.

You will be a confident communicator, able to manage queries, assist with admin tasks, and promote preventive care services. Prior veterinary receptionist experience is desirable. Weekend or shift flexibility is advantageous.

Qualifications

• Exceptional client-facing care experience.
• Good numeracy and comfort with using online booking systems.
• Team player who contributes to a supportive practice environment.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage emergency appointment impacts and rearrange as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client calls and manage messages.
• Ensure online booking slots are available for clients to book.
• Process repeat prescription orders and support the team.

Skills

Reception skills

Customer service

Numeracy

Team player

Communication

Tools

Online booking system

Job description

## Client Care AssistantApplylocations: Frimley, Surreytime type: Full timeposted on: Posted Todayjob requisition id: JR004525At Medivet Frimley Green we know that outstanding veterinary care starts long before a pet enters the consult room. Our Client Care Assistants play a vital role in creating a calm, organised, and welcoming environment for clients and colleagues alike.As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for:• Be the first point of contact for clients, offering a warm, professional welcome both in person and over the phone. • Manage appointments efficiently, including booking, rescheduling, and supporting the smooth flow of the day for the clinical team. • Handle client queries with confidence, providing accurate information or directing them to the appropriate team member. • Maintain a calm, organised reception area, ensuring clients and their pets feel comfortable and supported. • Process payments and insurance claims accurately, following Medivet procedures. • Support the clinical team by preparing paperwork, updating client records, and ensuring all information is captured correctly. • Assist with administrative tasks, including email correspondence, stock checks, and maintaining practice documentation. • Promote Medivet services and preventative healthcare, helping clients make informed decisions about their pets’ wellbeing. • Contribute to a positive team culture, communicating clearly and working collaboratively with colleagues across the practice.We are looking for a candidate that would be available Monday, Tuesday, Thursday & Friday. That ideally would prefer working our closing shift of 10:30-19:30. We are open to some flexibility around this schedule.You will also support the Wokingham Hospital as part of your rotation.If you’re a confident communicator with a passion for helping people and pets, this could be the ideal next step in your career.### **Your career means more than a rota and a job title, that’s why we offer:****Health and wellbeing*** Health Cash Plan from day one* 24/7 counselling and wellbeing support* Life Assurance 3 x salary**Annual leave*** 5 weeks’ annual leave plus Bank Holidays, rising with length of service* Extra ‘Day for You’, a paid day off just for you**Additional support*** Cycle to Work* Season Ticket loans* Discounts on Medivet products and services### **About you**You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.### **What you’ll be doing**Typically, in this role, you’ll:* Carry out reception duties, greeting clients on arrival, and updating records* Triage the impact of emergency appointments, contacting clients and rearranging as needed* Manage the practice diary to ensure appointment availability is optimised to team skillset* Answer client phone calls and manage messages* Ensure appointment slots are available for clients to book online* Process any repeat prescription order requests* Work collaboratively within a supportive team### Why work here?*Medivet is a family of passionate, supportive and thoughtful veterinary professionals. We work as one team to support each other, grow the business, and make sure every pet receives the very best care.*