Client Care Assistant

Medivet Group; Bisley; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Health cash plan

Counselling support

Life assurance

Annual leave 5 weeks + BH

Extra day off

Job summary

Medivet Bisley is seeking a proactive Client Care Assistant to greet clients, manage appointments, and support the veterinary team. You will handle phone calls, maintain records, and ensure a welcoming environment for pets and their owners.

Ideal candidates will have strong reception skills, be numerate, and comfortable with online booking systems. Veterinary receptionist experience is desirable, and weekend work on a 1-in-4 basis at Guildford may be required.

Qualifications

• Excellent client-facing reception skills and a warm, professional welcome both in person and over the phone.
• Strong numeracy and comfort with using online appointment booking systems.
• A team player who can stay calm under pressure and adapt to a busy practice environment.

Responsibilities

• Carry out reception duties, greeting clients on arrival and updating records.
• Triage emergency appointments and rearrange as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages; book online when possible.
• Process repeat prescription orders and support the clinical team with admin tasks.

Skills

Reception skills

Client communication

Numeracy

Appointment booking

Team player

Veterinary receptionist experience

Tools

Online booking system

Job description

## Client Care AssistantApplylocations: Bisley, Surreytime type: Full timeposted on: Posted Todayjob requisition id: JR004524At Medivet Bisley, we know that outstanding veterinary care starts long before a pet enters the consult room. Our Client Care Assistants play a vital role in creating a calm, organised, and welcoming environment for clients and colleagues alike.Due to a internal promotion we are looking for a new Client Care assistant.As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for:• Be the first point of contact for clients, offering a warm, professional welcome both in person and over the phone. • Manage appointments efficiently, including booking, rescheduling, and supporting the smooth flow of the day for the clinical team. • Handle client queries with confidence, providing accurate information or directing them to the appropriate team member. • Maintain a calm, organised reception area, ensuring clients and their pets feel comfortable and supported. • Process payments and insurance claims accurately, following Medivet procedures. • Support the clinical team by preparing paperwork, updating client records, and ensuring all information is captured correctly. • Assist with administrative tasks, including email correspondence, stock checks, and maintaining practice documentation. • Promote Medivet services and preventative healthcare, helping clients make informed decisions about their pets’ wellbeing. • Contribute to a positive team culture, communicating clearly and working collaboratively with colleagues across the practice.You will also support the Guildford practice on weekends working 1 in 4 Saturdays. If you’re a confident communicator with a passion for helping people and pets, this could be the ideal next step in your career.### ### **Your career means more than a rota and a job title, that’s why we offer:****Health and wellbeing*** Health Cash Plan from day one* 24/7 counselling and wellbeing support* Life Assurance 3 x salary**Annual leave*** 5 weeks’ annual leave plus Bank Holidays, rising with length of service* Extra ‘Day for You’, a paid day off just for you**Additional support*** Cycle to Work* Season Ticket loans* Discounts on Medivet products and services### **About you**You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.### **What you’ll be doing**Typically, in this role, you’ll:* Carry out reception duties, greeting clients on arrival, and updating records* Triage the impact of emergency appointments, contacting clients and rearranging as needed* Manage the practice diary to ensure appointment availability is optimised to team skillset* Answer client phone calls and manage messages* Ensure appointment slots are available for clients to book online* Process any repeat prescription order requests* Work collaboratively within a supportive team### Why work here?*Medivet is a family of passionate, supportive and thoughtful veterinary professionals. We work as one team to support each other, grow the business, and make sure every pet receives the very best care.*