Client Care Assistant

Medivet Group; Greater London; Presencial; GBP 20.000 - 26.000; Tempo integral

Benefícios oferecidos por esta vaga

Health Cash Plan

Counselling support

Life Assurance

Annual leave

5 weeks' annual leave + BH

Day for You

Cycle to Work

Season Ticket loans

Employee discounts

Resumo da vaga

Medivet Group is seeking a Client Care Assistant to be the first point of contact for clients. You will deliver warm, professional reception and support both clients and colleagues, with a focus on accuracy and empathy.

In this role you will manage the practice diary, handle telephone queries, facilitate online booking, process prescription requests, and ensure a smooth patient journey across busy days. A team-oriented mindset is essential.

Qualificações

• Excellent client-facing care and reception skills.
• Experience with online appointment booking systems.
• Able to prioritise and stay calm under pressure; willing to learn.

Responsabilidades

• Carry out reception duties and greet clients.
• Triage the impact of emergency appointments and contact/rearrange clients.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for online booking.
• Process repeat prescription orders.
• Collaborate within a supportive team.

Conhecimentos

Reception skills

Numeracy

Online bookings

Team player

Vet receptionist exp

Descrição da vaga

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. Your career means more than a rota and a job title, that's why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary
• Annual leave
• 5 weeks' annual leave plus Bank Holidays, rising with length of service
• Extra 'Day for You', a paid day off just for you
• Additional support
• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you'll be doing

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team